Exchange an Order
Exchange Items
At Nicky’s Tailoring, we carefully process every order based on the details confirmed by the customer at the time of purchase, including product type, size, design, quantity, and shipping address.
For this reason, we do not support exchanges for orders where incorrect selections were made by the customer, including but not limited to:
- Incorrect size selected
- Incorrect product selected
- Incorrect design selected
- Incorrect shipping address provided
Please ensure all information is correct before completing your order.
Cancel an Order
Order Cancellation Timeframe
Customers may cancel an order within 6 hours after placing it.
After this time, the order may already be in processing or shipping preparation, and cancellation may not be possible.
Cancellation Fee
If the cancellation request is approved, a 10% cancellation fee will be deducted from the total order value.
To request cancellation, please contact:
📧 support@nickystailoringshop.com
🌐 https://nickystailoringshop.com/
Return & Refund Policy
Return Timeframe
Our return policy is valid for 30 days from the delivery date.
After 30 days, the order is considered accepted and is no longer eligible for return or refund.
Eligible Cases for Returns or Refunds
Customers may request a return or refund if the product arrives in one of the following conditions:
- Damaged or broken items
- Incorrect product delivered
- Incorrect size or design
- Material differs from description
- Product significantly different from what was advertised
Condition of Returned Products
Returned items must meet the following conditions:
- Must not be worn
- Must not be washed
- Must not be altered or modified
- Must be returned in original condition
- Must include original tags
- Must be in original packaging
Items that do not meet these conditions may not qualify for a refund.
Proof Required for Refund Requests
To process your return or refund request, please provide:
- Shipping label or receipt
- Proof of purchase
- Clear photos of the product received
- Screenshots of any related communication
How to Request a Return or Refund
Step 1:
Email your request to support@nickystailoringshop.com with all required documentation.
Step 2:
Our support team will review your request within 2–3 business days.
Step 3:
If approved, we will provide return instructions and the return address.
Step 4:
Carefully pack the item and return it using a trackable shipping service.
Step 5:
Send your tracking number or shipping receipt to our support email.
Important Notes:
- Do not return items without approval
- Unauthorized returns may not be accepted
Return Shipping Cost
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable, unless the return is due to our error
Refund Processing Time
- Once the returned item is received and inspected, we will notify you by email
- Approved refunds are processed within 2 business days
- Refunds are issued to the original payment method
- It may take 10–15 business days for the refund to appear depending on your bank
If you have not received your refund after this time, please contact:
📧 support@nickystailoringshop.com
Important Notes
- Returns must be requested within 30 days of delivery
- Items must be returned in original condition
- Customers must contact us before returning any item
- We are not responsible for lost or damaged return shipments
Customer Support
If you have any questions regarding exchanges, cancellations, returns, or refunds, please contact:
Nicky’s Tailoring
📧 Email: support@nickystailoringshop.com
🌐 Website: https://nickystailoringshop.com/